Frequently Asked Questions

Dokument Hub provides professional academic document services for universities worldwide. We assist with various documentation needs for German, UK, US, and other international universities. Our services include transcript requests, degree verification, enrollment certificates, and other academic documentation.

To place an order, simply navigate to your university's page using our search function or university directory. Fill out the contact form with your details and requirements, then submit your request. Our team will review your submission and contact you within 24 hours.

We offer three delivery options: Turbo (3 business days), Express (1 week), and Standard (2 weeks). The delivery time depends on the option you select and the complexity of your request. Rush orders can be accommodated for urgent needs.

Yes, absolutely. We prioritize your privacy and security. All personal information and documents are handled with strict confidentiality. We use secure communication channels and never share your data with third parties. Your information is protected throughout the entire process.

We work with over 200 universities across Germany, the UK, the US, and other countries worldwide. Our database includes major institutions like Harvard, Oxford, FernUniversität in Hagen, and many more. If you don't see your university listed, contact us and we'll assist you.

We accept various payment methods including bank transfer, credit/debit cards, and cryptocurrency. Payment details will be provided after we review your request and confirm the service. All transactions are secure and encrypted.

Yes, once your order is processed, you'll receive a tracking number or order reference. You can contact our support team at any time to check the status of your request. We provide regular updates throughout the process.

If you need to make changes to your order, contact us as soon as possible. We'll do our best to accommodate your changes depending on the stage of processing. Minor changes can usually be made without issue.

Refund policies vary depending on the stage of your order. If we haven't started processing your request, a full refund is possible. For orders in progress, partial refunds may apply. Contact our support team for specific refund inquiries.

You can reach our customer support team via email at dokumentenkaufen@protonmail.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours. For urgent matters, please indicate this in your message.

We provide professional document services that meet academic standards. Our documents are created following institutional guidelines and requirements. We ensure all documents are professionally formatted and presented.

Yes, we offer Turbo delivery for urgent requests with a 3-business-day turnaround. For extremely urgent needs, contact us directly and we'll do our best to accommodate your timeline. Rush fees may apply for expedited services.

Yes, we serve clients from over 15 countries worldwide. Our services are available globally, and we can accommodate various language and documentation requirements. We understand international academic standards and requirements.

Dokument Hub stands out for our extensive university coverage, fast delivery options, strict confidentiality, and professional quality. With over 50,000 satisfied clients and a 99% satisfaction rate, we've built a reputation for reliability and excellence.

Dokument Hub bietet professionelle akademische Dokumentendienstleistungen für Universitäten weltweit an. Wir unterstützen bei verschiedenen Dokumentationsbedarfen für deutsche, britische, amerikanische und andere internationale Universitäten.

Wir bieten drei Lieferoptionen an: Turbo (3 Werktage), Express (1 Woche) und Standard (2 Wochen). Die Lieferzeit hängt von der gewählten Option und der Komplexität Ihrer Anfrage ab.

Ja, absolut. Wir priorisieren Ihre Privatsphäre und Sicherheit. Alle persönlichen Informationen und Dokumente werden streng vertraulich behandelt. Wir verwenden sichere Kommunikationskanäle und geben Ihre Daten niemals an Dritte weiter.

Wir arbeiten mit über 200 Universitäten in Deutschland, Großbritannien, den USA und anderen Ländern weltweit zusammen. Unsere Datenbank umfasst wichtige Institutionen wie die FernUniversität in Hagen, die TU München, die LMU und viele mehr.

Sie können unser Kundensupport-Team per E-Mail unter dokumentenkaufen@protonmail.com oder über das Kontaktformular auf unserer Website erreichen. Wir bemühen uns, alle Anfragen innerhalb von 24 Stunden zu beantworten.

Ja, wir arbeiten mit vielen deutschen Universitäten zusammen, darunter die FernUniversität in Hagen, die IU Internationale Hochschule, die TU München, die LMU München, die RWTH Aachen und viele weitere deutsche Hochschulen.