Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to Dokument Hub. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Full name
• Email address
• Phone number
• University or institution name
• Program type and degree information
• Country of residence
• Matriculation or student ID numbers (when applicable)

2.2 Usage Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referral sources

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process your requests and orders
• To communicate with you about your inquiries
• To improve our website and services
• To send you updates and promotional materials (with your consent)
• To comply with legal obligations
• To detect and prevent fraud or abuse

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

After this period, your data will be securely deleted or anonymized.

6. Your Rights

Under data protection laws, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing

To exercise these rights, please contact us at dokumentenkaufen@protonmail.com.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for basic website functionality
• Analytical Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

8. Third-Party Services

We may use third-party services that collect, monitor, and analyze information to improve our services. These may include:

• Analytics providers
• Payment processors
• Email service providers

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: dokumentenkaufen@protonmail.com
• Website: www.dokumenthub.com

13. Legal Basis for Processing (GDPR)

For users in the European Union, our legal basis for collecting and using your personal information depends on the specific context:

• Contract: Processing is necessary for the performance of a contract
• Consent: You have given consent for specific purposes
• Legitimate Interests: Processing is in our legitimate interests
• Legal Obligation: Processing is necessary to comply with the law

14. Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with your local data protection authority.